Shipping policy

Shipping Policy

Processing Time

After receiving your order confirmation email, all orders are processed within 3-5 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.

Please note that processing times may be slightly longer during peak seasons or holidays. 

 

Shipping Delays

Delivery times are estimates. They start from the date of shipping rather than the date of order, and we cannot guarantee a delivery date.

We are not responsible for delays caused by the carrier or customs clearance. 

 

Issues with orders

If an item comes damaged or part of your order is incorrect, please contact us at frehzajewelry@gmail.com within 7 days of delivery and we will be glad to help.

Lost, Stolen, Damaged or Returned Packages

Frehza is not liable for any products lost, stolen, or damaged during shipping. 

For lost packages, if the carrier confirms the package as delivered and you have not received it, please contact the carrier or check with neighbors to ensure it was not delivered to the wrong address. 

Frehza is not responsible for packages that are undeliverable. If a package processed and is returned to us due to an incorrect or incomplete address provided by you, we will refund the cost of the items via email but not the original shipping charges.